Автор

Евгений Золотов

Евгений Золотов

40 статей
Security

Interactive Voice Response - a new era of banking services

Interactive Voice Response – the beginning of the voice future Today, few banks are associated with long queues and grouchy elderly women. Now it is more and more an example of urban future with innovative technologies. One of such innovations is Interactive Voice Response (IVR). This software should help companies not get hung up on simple customer problems by giving call centers the…
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