Deputy Chairman of the Bank

Fight against financial hackers and protection of clients in courts — Deputy Chairman of the Bank of Russia tells about new initiatives of the Central Bank

In Russia a large number of hacker attacks on bank accounts of customers. According to Dmitry Skobelkin, one of the top managers of the Central Bank of the Russian Federation, about 300 requests from customers for unauthorized transactions are processed per day. The deputy chairman of the Bank also said that the new law on blocking of doubtful payments will allow minimizing their volume.

Deputy Chairman of the Bank of Russia told about compensation of stolen money and how the Central Bank will solve problems of hackers and fraudsters

Despite the significant number of attacks, most of the funds stolen as a result of them are compensated by the client by the banks themselves. This became possible thanks to the introduction of the Central Bank of Russia reporting for banks on the size of stolen money in the framework of Article 9 of the Law “On the national payment system”. Thus, institutions return the amount to the account, and then determine whether the client is guilty of the theft. Compensation is possible under two conditions: the user reported the disappearance of funds no later than the day after the incident and proved that he did not transfer the personal data of the account to possible fraudsters. Practice shows that the initiative of the Central Bank is successful. For 4 months of the third quarter of 2018, banks reimbursed customers about RUB 230 million.

Also, Deputy Chairman of the Bank Dmitry Skobelkin shared the results of the law on blocking suspicious payments. According to it, banks can prohibit such financial transactions. For example the case where a person has never used the service of money transaction via SMS, but suddenly decided to transfer a large amount this way. An unusual action can be considered by the bank as suspicious. In this case, its employees should quickly get in touch with the person and confirm that the operation was initiated by him. Of course, blocking can cause inconvenience, but on the other hand, the risk that money will be stolen is reduced.

The Central Bank of Russia also fights against phishing services and calls from fraudsters, which are represented by the security officers of the bank and entices clients’ funds. The Central Bank has already submitted to the State Duma a bill that should give the body powers not only to block phishing platforms, but will also enable it to take legal action to protect the interests of its clients. Unfortunately, according to the deputy chairman of the Bank, now he has no such right. Themis accepts statements only from the affected party, and the Central Bank under the law is not such.